Pro Hosting Center-FAQ

FAQ

Pre-sales questions

Q. You offer unlimited addon domains, diskspace and bandwidth...How is that possible?

A.Unlimited Hosting Account works by having a web hosting server upgraded each time more resources are required. It also means that once one server is filled up we will add another one and so on. Many people have a misconception that the above phrase means that a web hosting company provides a server with an unlimited hard drive. As you may be aware an unlimited server does not exist but our unlimited hosting accounts works by having the server upgraded each time that it is required. Since more and more resources are added each time, our unlimited hosting account is truly unlimited / unmetered.

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. PayPal and Clickbank

Q. Are your server's Unix, or NT?
A. All servers at Pro Hosting Center are Linux servers running RHEL4. New customers are being setup on Dual Quad-Core 5400 series Xeon enterprise class systems with 4GB+ of DDR2 667/800 memory. We are running a LVM setup with Multiple SATA-300 250GB+ drives totaling over 2TB (2000GB).

Q. Do you allow adult sites?
A. Yes, we allow adult sites. They must be legal in the United States of America.

We recommend reading our Terms of Service, which is located at: http://www.prohostingcenter.com/tos.html

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading Smart FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/local/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. What is the path to PHP?
A. The path to PHP is /usr/local/bin/php

Q. What is the path to Pear?
A. The path to Pear is /usr/bin/pear

Q. What is the path to Python?
A. The path to Python is /usr/bin/python

Q. What is the path to GET?
A. The path to GET is /usr/bin/GET

Q. What is the path to CGI?
A. The path to CGI is /var/www/cgi-bin, http://DOMAIN.tld/cgi-bin, http://IPADDRESS/~USERNAME

Q. What is the path to Ruby?
A. The path to CGI is /usr/bin/ruby

Video Related Paths To ProHostingCenter

Q. What is the path to MPlayer?
A. The path to MPlayer is /usr/local/bin/mplayer

Q. What is the local path to Mencoder?
A. The path to Mencoder is /usr/local/bin/mencoder

Q. What is the path to FFMPEG?
A. The path to FFMPEG is /usr/local/bin/ffmpeg

Q. What is the path to FlvTool 2?
A. The path to FlvTool 2 is /usr/bin/flvtool2

Q. What is the path to mogrify?
A. The path to mogrify is /usr/local/bin/mogrify

Q. What is the path to convert?
A. The path to convert is /usr/local/bin/convert

Q. What is the path to composite?
A. The path to composite is /usr/local/bin/composite

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 5.2.6

Q. What version of perl are you using?
A. We are using version 5.8.8

Q. What version of MySQL are you using?
A. We are using version 5.0.45

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 56 days money back?
A. Simply email us your username, password, and why you wish to cancel within 56 days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

    1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

    2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

    3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.